Big Motoring World Reviews | Official Statement

Big Motoring World Reviews & Complaints Statement

There have been several Big Motoring World complaints posted on line which have very little foundation as we are a specialist dealership that puts customer care and satisfaction above all else. We have spent many years building a reputation that is both trustworthy and reliable and as a result we experience a large number of our customers returning to us time and time again. Why wouldn’t they? For we are the largest independent dealership in the country who not only supplies some of the most amazing BMW models but offers the complete after care package for you and your car. Our price promise alone ensures that we have a high turnover of vehicles as we will not be beaten on the cost of a comparable vehicle from another dealership. 

Our ability to provide a warm and friendly atmosphere with our family team means that our clients are immediately at ease as soon as they walk through the door. Add this to incredible value for money, not only on our vehicles but also our services, and you will find that we have the winning formula. We continually invest in our team of professionals, building upon their individual skills and customer service, to ensure that our clients receive only the best. We admit that we are not perfect, but for those of our clients who do have a grievance, we will endeavour to rectify the situation as soon as is humanly possible. At the same time, we will attempt to reduce any inconvenience which you have been subjected to.

It is difficult to understand the thinking behind the Big Motoring World complaints that are available as we have always and will continue, to put our customer’s interests first and foremost. In the event of a problem, we will always provide a rapid response and solve your issues for you as quickly as possible. It is the provision of this type of service which means that our customers know we are a dealership which can be relied upon to deliver. As all of our services are available under one roof, you can guarantee that the time you are without your vehicle will be as short as we can possibly make it. All of our services are carried out to exceptionally high and exacting standards in line with current BMW specifications, including MOT and vehicle servicing, repairs and paint work. In the unlikely event you will experience any problems – we will be there for you.



Mr N**** purchased a BMW 520d SE - EJ08 *** after finding Big Motoring Wolrd on the internet. He foudn that the site was easy to find, and the presentation of the was good. Adding "the sales process was perfect." This was followed by a smooth and quick hand overof the car. He would recommend to a friend.

Mrs M******** bought a  BMW X5 - RF05 *** Having found the car she wanted via Autotrader. She also commented on the site presentation, stating that it was "excellent", making it easy to find what was she looking for. Both the sale and handover procedures were excellent in her opinion. The overall pleasurable experience was topped off with the vehicle presentation, again being excellent! She would also recommend to a friend


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Big Motoring World is probably the largest used BMW dealer in the UK, with hundreds of quality and used BMW's in stock at all times. Grouped by model, the site at West Malling, Kent makes for a fantastic experience when looking for a used BMW.